Frequently Asked Questions
What is a distilled gin?
A distilled gin is distilled in the same way as a London Dry except for one difference: distilled gin can have flavourings added to it after the distillation process, which is where our key botanical catnip is added.
Is Catford Gin vegan?
Yes, Catford Gin is vegan..
What delivery options do you offer?
All orders are shipped by Yodel and should arrive within 3 working days of dispatch. You will receive an email from us when your order has been packed and is on its way. Proof of posting will be obtained for all shipped orders and will be available upon request.
In the event that you experience a problem with your delivery please email email@example.com and we’ll look into this for you as soon as possible.
Is is stocked anywhere locally?
Yes, it's stocked at the House of Catford, 18 Catford Broadway, Catford, London SE6 4SN. It's also stocked at www.masterofmalt.com
Do you ship outside the UK?
Unfortunately, we are currently only deliver within the UK but it is stocked on www.masterofmalt.com which ship internationally to selected countries.
How much is delivery?
Delivery is FREE for all UK orders.
Can I cancel my order or change the delivery address after placing an order?
This is not always possible due to the speed of the dispatch service so please let us know as soon as possible if you wish to cancel your order.
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it - unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
What kind of packaging you do you use?
Orders are packaged with Flexi-Hex a unique sleeving with a honeycomb design to that’s 100% recyclable and biodegradable alternative to plastic and polystyrene. This innovative, sustainable, eco-friendly protective product allows for the safe and secure shipping of bottles. Created with the environment and sustainability in mind, the Flexi-Hex range is biodegradable, recyclable, plastic free, made from sustainably sourced materials and manufactured carbon neutral; the ultimate planet friendly packaging solution.
I love Catford Gin! How do I show it?
We love that you love us! Feel free to tag us in to your social media.
We are @catfordgin on Instagram, Twitter and Facebook.
Any other questions? Please email us at email@example.com